Clicky scores 66 on client satisfaction results (NPS) 🙌

Following a turbulent year, where we have had to adapt across many areas of the business; we’re extremely pleased to see that our teams’ determination, to ensure our clients’ results and the experience of working with us continued to be at the forefront of our partnerships, hasn’t gone unnoticed.

We’re thrilled to celebrate that our most recent NPS score has been shared across the agency and we’ve received an overall score of 66.7.

This is a huge achievement and a positive reflection that the commitment and dedication that our team delivers to our clients, and the entire team at Clicky are proud of.

In our recent 8-week fostering campaign, Clicky Media helped us to generate 170 inquiries to our fostering team, with 110 of these leading to a detailed call-back to discuss with individuals where they are on their fostering journey, and whether they are ready to foster now. Clicky Media implement our Google Pay-Per-Click campaigns and give us access to expertise, which helps drive impressive results for our campaigns.

– Manchester City Council 

Our belief is thatour results derive from our passion for exceeding results, and when it comes to client service, that is no different. Whether it’s across internal results or client results, we put this system in place to hold ourselves accountable to client happiness and to push ourselves to constantly improve.

Our Head of Client Services, Abby Wasik commented;

We are so proud as a team of these results. What everyone – clients included – went through last year cannot be understated, but to have such positive results from our partners makes it all worthwhile, and having a group of people who care so deeply about the job we do and the results we achieve is all I could ask for.

Here are some 2021 NPS Benchmark results

  • YouTube; NPS59
  • Apple; NPS 47
  • Amazon; NPS 25
  • Google; NPS 11
  • Yahoo; NPS 9
  • Facebook; NPS -21

Our partnership and overall experience of working and being supported by the Clicky team is fantastic. They are always available and willing to help support new projects and ideas while providing their honest professional opinion. Our digital reach and exposure continues to grow dramatically thanks to their commitment to our brand and we’re looking forward to continuing to work alongside the team in the future.

– Animal Trust

 

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Written by Amy Norris

Brand & Agency Marketing Manager