Monday, December 1, 2025 / Digital Strategy / Artificial Intelligence
The Human Touch: Why AI Cannot Replace Your Digital Strategy... for now...
The Human Touch: Why AI Cannot Replace Your Digital Strategy... for now...
If you had asked us two years ago what Artificial Intelligence could do for a marketing agency, the list would have been impressive but limited. Today, as we close out 2025, that list is rewriting itself on a weekly basis.
If you had asked us two years ago what Artificial Intelligence could do for a marketing agency, the list would have been impressive but limited. Today, as we close out 2025, that list is rewriting itself on a weekly basis.



With the rapid integration of models like Google Gemini into our daily workflows, the capabilities at our fingertips are staggering. We are seeing AI draft code, predict user behaviours and analyse vast datasets in seconds. It has undoubtedly revolutionised the speed at which we work here at Clicky.
However, amidst this breathless pace of change, a critical question arises for many business leaders. If the technology is closing the gap so quickly, do we still need human strategists?
The answer is yes. But we add a crucial caveat: for now.
The window of what makes human input unique is shifting. The bar is rising. Here is why the human touch remains the vital differentiator in your digital strategy today, even as we keep one eye firmly on tomorrow.
The "Uncanny Valley" of Emotion
Google Gemini & ChatGPT etc are exceptional at processing information. It can simulate empathetic language and produce copy that sounds convincingly human. But there is a distinct difference between simulating emotion and actually possessing it.
In high-stakes sectors like the property and home market—a key focus for us at Clicky—purchasing decisions are rarely purely logical. They are driven by aspiration, fear, nostalgia and hope. An AI can analyse the data of a house move, but it struggles to truly grasp the stress of a chain collapsing or the joy of a first set of keys.
For now, it takes a human strategist to bridge that gap. We look at the data and see the people behind it. We ensure your campaign resonates with genuine emotional depth rather than just mimicking the idea of empathy.
Navigating the Grey Areas
AI thrives on rules and patterns. It looks at what has happened historically to predict what should happen next. Unfortunately, the real world rarely follows a perfect pattern.
Business strategy often involves navigating "grey areas" that an algorithm cannot see. This might involve internal stakeholder politics, a sudden shift in UK public sentiment or a complex economic anomaly. A human partner acts as a consultant who understands the broader, messy context of your business growth.
We can challenge assumptions and make judgment calls that go against the data because we understand the nuance of the moment. AI can tell you what is statistically probable, but humans decide what is strategically wise.
From Creator to Curator
The role of the digital marketer is evolving. We are moving from being solely creators to being expert curators.
If every brand uses the same Large Language Models with the same prompts, we risk a digital landscape of homogenised, average content. The "human touch" is now about curation and quality control. It is about having the taste and experience to look at an AI-generated output and say "that is technically correct, but it is not us."
To stand out in 2026 and beyond, you need the spark of human creativity that dares to break the rules. You need a team that uses AI to handle the heavy lifting but applies a layer of human polish that an algorithm cannot yet replicate.
The Clicky Perspective
We are not naive about the speed of this technology. Our Innovation Team is constantly testing, breaking and rebuilding our workflows to ensure we stay ahead of the curve. We know that what is impossible for AI today might be standard practice by next year.
That is why we believe the current "sweet spot" for digital performance is a hybrid approach. We utilise the very best technology to power our data and efficiency. This frees up our specialists to do what they (currently) do best: think creatively, plan strategically and build real relationships.
Your digital strategy needs to be future-proof. For now, that means keeping a human firmly in the driver’s seat.
With the rapid integration of models like Google Gemini into our daily workflows, the capabilities at our fingertips are staggering. We are seeing AI draft code, predict user behaviours and analyse vast datasets in seconds. It has undoubtedly revolutionised the speed at which we work here at Clicky.
However, amidst this breathless pace of change, a critical question arises for many business leaders. If the technology is closing the gap so quickly, do we still need human strategists?
The answer is yes. But we add a crucial caveat: for now.
The window of what makes human input unique is shifting. The bar is rising. Here is why the human touch remains the vital differentiator in your digital strategy today, even as we keep one eye firmly on tomorrow.
The "Uncanny Valley" of Emotion
Google Gemini & ChatGPT etc are exceptional at processing information. It can simulate empathetic language and produce copy that sounds convincingly human. But there is a distinct difference between simulating emotion and actually possessing it.
In high-stakes sectors like the property and home market—a key focus for us at Clicky—purchasing decisions are rarely purely logical. They are driven by aspiration, fear, nostalgia and hope. An AI can analyse the data of a house move, but it struggles to truly grasp the stress of a chain collapsing or the joy of a first set of keys.
For now, it takes a human strategist to bridge that gap. We look at the data and see the people behind it. We ensure your campaign resonates with genuine emotional depth rather than just mimicking the idea of empathy.
Navigating the Grey Areas
AI thrives on rules and patterns. It looks at what has happened historically to predict what should happen next. Unfortunately, the real world rarely follows a perfect pattern.
Business strategy often involves navigating "grey areas" that an algorithm cannot see. This might involve internal stakeholder politics, a sudden shift in UK public sentiment or a complex economic anomaly. A human partner acts as a consultant who understands the broader, messy context of your business growth.
We can challenge assumptions and make judgment calls that go against the data because we understand the nuance of the moment. AI can tell you what is statistically probable, but humans decide what is strategically wise.
From Creator to Curator
The role of the digital marketer is evolving. We are moving from being solely creators to being expert curators.
If every brand uses the same Large Language Models with the same prompts, we risk a digital landscape of homogenised, average content. The "human touch" is now about curation and quality control. It is about having the taste and experience to look at an AI-generated output and say "that is technically correct, but it is not us."
To stand out in 2026 and beyond, you need the spark of human creativity that dares to break the rules. You need a team that uses AI to handle the heavy lifting but applies a layer of human polish that an algorithm cannot yet replicate.
The Clicky Perspective
We are not naive about the speed of this technology. Our Innovation Team is constantly testing, breaking and rebuilding our workflows to ensure we stay ahead of the curve. We know that what is impossible for AI today might be standard practice by next year.
That is why we believe the current "sweet spot" for digital performance is a hybrid approach. We utilise the very best technology to power our data and efficiency. This frees up our specialists to do what they (currently) do best: think creatively, plan strategically and build real relationships.
Your digital strategy needs to be future-proof. For now, that means keeping a human firmly in the driver’s seat.
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