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Client Services

Growing and nurturing relationships

Client Services

At Clicky, we pride ourselves on our unique and tailored client partnerships.

As we continue to grow and foster new relationships – as well as nurture those that are already established – we fully understand the importance of excellent management across all of our clients.

Client satisfaction, organisation, efficiency and good utilisation are all imperative, and we’ve set ourselves high standards to uphold. Our aim is to be a valuable extension of your team, providing the expertise and resource you need to succeed online.

98%of clients would happily recommend Clicky

10+years we’ve worked with some of our clients

What can you expect from us?

  • Ambition-Setting

    We’ll develop bold aspirations and a clear vision for your business, focusing on a defined strategy, key goals and deliverables. Client performance always comes first.
  • Client Leadership

    We’ll facilitate the development of a vision for the overall success of your company and your digital strategy.
  • Ambassadorship & Innovation

    We’ll identify, mobilise and deliver against your set goals with the right people, solutions, resources and ideas from across our teams.
  • Honest & Transparent

    Integrity and honesty are at the heart of everything we do and we set achievable goals across realistic outcomes.
  • Intelligent Insight

    All of our account managers are Google Ads and Analytics qualified. Applying insight-driven decisions to what we do.
  • Relationships Matter

    Whilst we’re target-focused, driven towards achieving your goals and staying at the forefront in digital, we’re also keen to connect with you on a personal level.
“Our relationship is open, easy and relaxed - making my job easy!”
Northumbrian Water Group
“Clicky have really been an extension of our team throughout”
Halton Housing
“Dan has really impressed us with his interest and enthusiasm for the technical side of what we do”

Our People

Our experienced Client Services team are the main point of contact day-to-day for our valued clients. The team immerses themselves in the brands they work with to maximise their knowledge and understanding in order to provide a stand-out service for each individual client. Meet our fantastic team below.

Heather Maryniak

Client Performance Manager

Heather has worked in digital marketing since 2012 with varying roles such as Business Development Executive, Digital Marketing Executive, Digital Account Manager, Senior Digital Account Manager and Client Performance Manager.

 

  • Qualifications: BA (Hons) Business Management, Google Squared, Adwords accredited, Bing accredited

  • Skills: Digital Marketing, PPC, Strategic Planning & More

  • Fun fact: Once skydived from 14,000 feet for charity

  • Specialises in: eCommerce, Insurance, Retail, Travel

  • Described as: Organised, Team Player, Proactive

Mark Turnbull

Lead Studio & Project Manager

Mark has worked in digital for over 5 years, as a project manager and account manager. He’s your go-to person for all things web related!

  • Fun fact: Is a Scout leader

  • Qualifications: Marketing management degree, APM Project Management

  • Described as: Organised, motivated and fun

  • Specialises in: B2B, Charity

  • Skills: Project management

Daniel Kilshaw

Senior Digital Account Manager

Daniel has 6 years of experience working in digital marketing, both agency side and in-house, starting as an SEO executive.

  • Fun fact: Spent 18 months living in Berlin. One of his favourite cities where he began his digital career.

  • Skills: SEO, relationship building, digital strategy, Photoshop, Google Analytics

  • Described as: Logical, calm, motivated

  • Qualifications: BA (hons) International Business w/ German, AdWords Acredited, Analytics certifed, Google Sales certifed

  • Specialises in: Luxury travel, fashion, leisure, high-end interior design, technology, animal healthcare

Shannon May

Digital Account Manager

Graduating in 2016, Shannon has been working in the world of digital ever since. She began working at Clicky during her time at university.

  • Fun fact: Fluent in the Welsh language

  • Skills: Photoshop, communication, social media strategy, PPC, relationship building, problem solving, good time management, organisation

  • Qualifications: Adwords Accredited, Bing Accredited, BSc (Hons) in Marketing with Advertising

  • Specialises in: Weddings, Luxury Travel, Leisure, Franchisee, Self Storage, Hospitality, Healthcare, Councils, Ecommerce

  • Described as: Organised, motivated, creative

Anna Ferguson

Digital Account Manager

Anna has worked in Digital for 5 years, starting out at Clicky as digital account executive and previously worked at Boohoo.com as a PPC executive.

  • Specialises in: Fashion, Lifestyle, Insurance, Ecommerce

  • Qualifications: BA (Hons) Fashion Marketing Graduate, Adwords Accredited

  • Fun fact: Anna's dog has her own Instagram

  • Skills: Relationship building, digital marketing

  • Described as: Animal lover, creative, driven

Kayley Peters

Digital Account Executive

Kayley has been working in marketing since graduating university in 2013, working both in-house and agency.

  • Skills: Social Media; Google Analytics; Time Management; Organisation; Planning; Attention to Detail

  • Qualifications: BA (Hons) Advertising & Public Relations; CIM Professional Diploma in Marketing; Google Analytics certified; Digital Sales certified

  • Specialises in: Travel, healthcare, manufacturing, legal, accountancy, self storage

  • Described as: Organised, logical, active

  • Fun fact: Ran a marathon and completed a Tough Mudder

Alice Rose

ProSupport Account Executive

Alice started in digital in 2017 after graduating from Lancaster University. She works closely with the ProSupport team on a day to day basis.

  • Fun fact: Cut over 8 inches of her hair off for Claire House

  • Qualifications: BA (Hons) English Language, Google Digital Sales certified, AdWords Fundamentals, Google Digital Garage, Google Analytics for Beginners

  • Skills: Organisation, puzzle-solving, teamwork and communication

  • Described as: Organised, positive, conscientious

  • Specialises in: Interiors, Contractors, Legal, Insurance, HR, Healthcare

Dan Phoenix

Digital Strategist

After graduating Aberystwyth University with a marketing and economics degree, Dan joined Clicky in our business development team. He now works across the agency with new and existing clients. He previously worked as a Product & Launch Intern at Bentley Motors.

  • Fun fact: He was once on Antiques Roadshow

  • Skills: Strategic rebranding & positioning, creation of multichannel marketing campaigns and website design concepting

  • Described as: Dedicated, ambitious, driven

  • Qualifications: BSeEcon Hons in Marketing

  • Specialises in: Ecommerce, biopharmaceuticals, charities, logistics, insurance, travel

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