Senior Account Manager
Senior Account Manager
£39-45k + Benefits & Bonus / Hybrid WFH / 47 Lever St, Manchester M1 1FN
£39-45k + Benefits & Bonus / Hybrid WFH / 47 Lever St, Manchester M1 1FN
As a Senior Account Manager at Clicky, you will oversee all aspects of client relationships and performance across key client accounts, while supporting the wider team in providing exceptional service. You are a trusted Digital Marketing advisor and a strategic partner to our clients.
As a Senior Account Manager at Clicky, you will oversee all aspects of client relationships and performance across key client accounts, while supporting the wider team in providing exceptional service. You are a trusted Digital Marketing advisor and a strategic partner to our clients.
Position: Senior Account Manager
Department: Client Services
Hours of Work: 39.5 hours per week (We follow a hybrid working model, with core days in the Manchester office 1 day per week).
Reports to: Head of Client Services
Annual Leave: 25 days + birthday + 8 bank holidays per annum
Senior Account Manager success measures.
Client Retention
Client Growth
Client Net Promoter Score (NPS)
Client Performance Targets (CPTs)
Under/Over Servicing Metrics
Senior Account Manager responsibilities.
As a Senior Account Manager at Clicky, you will oversee all aspects of client relationships and performance across key client accounts, while supporting the wider team in providing exceptional service. You are a trusted Digital Marketing advisor and a strategic partner to our clients.
The key responsibilities can be summarised as follows:
1. Strategic Client Leadership & Portfolio Management
You will provide high-level strategic oversight for a portfolio of key client accounts, serving as the primary bridge between client business objectives and agency execution.
Trusted Advisor Status: Act as a strategic partner to mid-to-senior level stakeholders (e.g., CEOs, C-suite), navigating complex organisational structures to maintain and grow agency influence.
Briefing & Delivery Excellence: Translate complex client requirements into actionable internal briefs for specialists, ensuring projects are delivered on time, to brief, and within budget.
Creative Evaluation: Critically evaluate specialist work, when required, against client objectives, providing constructive feedback to internal teams before delivery.
Stakeholder Networking: Proactively map and build a network of key decision-makers within client businesses to insulate the agency from risk.
Industry knowledge: Ensure that you’re aware of changes to our clients’ business, industry or competitors - use this insight to steer account activity from a specialist point of view.
2. Commercial Performance, Strategy & Growth
While you collaborate with technical leads, you are the ultimate owner of the account’s commercial health. You are responsible for ensuring the partnership is profitable for the agency and high-performing for the client.
Revenue Forecasting: Play a lead role in financial forecasting, ensuring the accuracy of retained revenue projections. You will proactively identify and execute initiatives to close any gaps between Monthly Recurring Revenue (MRR) and set targets.
Growth: Identify cross-sell and up-sell opportunities, pushing specialist teams to suggest innovative ideas that align with the client's commercial goals.
Renewals Ownership: Own the renewal process across your portfolio, leading the conversation around performance, budgets, and future ways of working.
Strategic Planning: Partner with the Head of Client Strategy to lead Quarterly Strategy Sessions (QSSs), translating complex data into actionable business recommendations for client leadership.
Contracting: You will be instrumental in the creation of new client contracts, ensuring a deep technical understanding of every Statement of Work (SOW). You will act as the commercial gatekeeper for your accounts, navigating change requests and ensuring all project outputs align with agreed contractual terms.
3. Client Experience, Satisfaction & Advocacy
You are the guardian of the agency’s reputation within your portfolio, ensuring that service delivery translates into long-term loyalty.
Operational Onboarding: Own the end-to-end formal onboarding process for new key accounts, including technical setup, client kick-off meetings, and internal briefing.
NPS & Retention: Monitor and maintain high client satisfaction scores (NPS). You are expected to anticipate potential friction points and resolve them before they impact the contract.
Meetings: Lead bi-weekly/monthly meetings and steer Quarterly Strategy Sessions (QSS), alongside your specialist team, turning granular data into high-level business insights and strategy.
Market Authority: Stay at the forefront of the digital landscape (SEO, Paid Social, Web, and AI trends). You will turn these trends into "forward-thinking" insights to keep client strategies ahead of their competitors.
Conflict Resolution: Act as the first point of escalation for client concerns, using high-level negotiation and diplomacy skills to maintain a positive partnership.
Operational Touchpoints: Manage client experience details, including meeting agendas, entertainment and gifting processes, where appropriate.
Experience Required.
Your previous experience and skills will include:
3+ years experience working in Account Management within a digital agency or similar role.
Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships with senior stakeholders and management
Experience in working with commercial reports, providing ongoing insights, analysis and recommendations from findings
Experience of working with a strategist to set key commercial targets and reporting on progress
A passion for all things digital with a working knowledge of acquisition based activity (paid/SEO/social) as well as on site conversion based activity (CRO/UX/Dev/Design) and how they contribute to the performance marketing mix.
High attention to detail and organisation skills.
Position: Senior Account Manager
Department: Client Services
Hours of Work: 39.5 hours per week (We follow a hybrid working model, with core days in the Manchester office 1 day per week).
Reports to: Head of Client Services
Annual Leave: 25 days + birthday + 8 bank holidays per annum
Senior Account Manager success measures.
Client Retention
Client Growth
Client Net Promoter Score (NPS)
Client Performance Targets (CPTs)
Under/Over Servicing Metrics
Senior Account Manager responsibilities.
As a Senior Account Manager at Clicky, you will oversee all aspects of client relationships and performance across key client accounts, while supporting the wider team in providing exceptional service. You are a trusted Digital Marketing advisor and a strategic partner to our clients.
The key responsibilities can be summarised as follows:
1. Strategic Client Leadership & Portfolio Management
You will provide high-level strategic oversight for a portfolio of key client accounts, serving as the primary bridge between client business objectives and agency execution.
Trusted Advisor Status: Act as a strategic partner to mid-to-senior level stakeholders (e.g., CEOs, C-suite), navigating complex organisational structures to maintain and grow agency influence.
Briefing & Delivery Excellence: Translate complex client requirements into actionable internal briefs for specialists, ensuring projects are delivered on time, to brief, and within budget.
Creative Evaluation: Critically evaluate specialist work, when required, against client objectives, providing constructive feedback to internal teams before delivery.
Stakeholder Networking: Proactively map and build a network of key decision-makers within client businesses to insulate the agency from risk.
Industry knowledge: Ensure that you’re aware of changes to our clients’ business, industry or competitors - use this insight to steer account activity from a specialist point of view.
2. Commercial Performance, Strategy & Growth
While you collaborate with technical leads, you are the ultimate owner of the account’s commercial health. You are responsible for ensuring the partnership is profitable for the agency and high-performing for the client.
Revenue Forecasting: Play a lead role in financial forecasting, ensuring the accuracy of retained revenue projections. You will proactively identify and execute initiatives to close any gaps between Monthly Recurring Revenue (MRR) and set targets.
Growth: Identify cross-sell and up-sell opportunities, pushing specialist teams to suggest innovative ideas that align with the client's commercial goals.
Renewals Ownership: Own the renewal process across your portfolio, leading the conversation around performance, budgets, and future ways of working.
Strategic Planning: Partner with the Head of Client Strategy to lead Quarterly Strategy Sessions (QSSs), translating complex data into actionable business recommendations for client leadership.
Contracting: You will be instrumental in the creation of new client contracts, ensuring a deep technical understanding of every Statement of Work (SOW). You will act as the commercial gatekeeper for your accounts, navigating change requests and ensuring all project outputs align with agreed contractual terms.
3. Client Experience, Satisfaction & Advocacy
You are the guardian of the agency’s reputation within your portfolio, ensuring that service delivery translates into long-term loyalty.
Operational Onboarding: Own the end-to-end formal onboarding process for new key accounts, including technical setup, client kick-off meetings, and internal briefing.
NPS & Retention: Monitor and maintain high client satisfaction scores (NPS). You are expected to anticipate potential friction points and resolve them before they impact the contract.
Meetings: Lead bi-weekly/monthly meetings and steer Quarterly Strategy Sessions (QSS), alongside your specialist team, turning granular data into high-level business insights and strategy.
Market Authority: Stay at the forefront of the digital landscape (SEO, Paid Social, Web, and AI trends). You will turn these trends into "forward-thinking" insights to keep client strategies ahead of their competitors.
Conflict Resolution: Act as the first point of escalation for client concerns, using high-level negotiation and diplomacy skills to maintain a positive partnership.
Operational Touchpoints: Manage client experience details, including meeting agendas, entertainment and gifting processes, where appropriate.
Experience Required.
Your previous experience and skills will include:
3+ years experience working in Account Management within a digital agency or similar role.
Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships with senior stakeholders and management
Experience in working with commercial reports, providing ongoing insights, analysis and recommendations from findings
Experience of working with a strategist to set key commercial targets and reporting on progress
A passion for all things digital with a working knowledge of acquisition based activity (paid/SEO/social) as well as on site conversion based activity (CRO/UX/Dev/Design) and how they contribute to the performance marketing mix.
High attention to detail and organisation skills.