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prosupport / website maintenance

the best websites evolve every day.

From just £390+VAT (6 hours) per month our award-winning team of web designers & developers can be on hand to assist with any alterations you need on a monthly basis. We can take care of all the techy stuff too!

Platforms we support
/

more.

why do i need prosupport™ ?

the best websites evolve every day to meet the changing needs of their audience.

Managing a website is no longer a case of redesigning & developing every few years, the best websites evolve continually to match the needs and requirement of your audience, based on real performance data and industry changes. Most successful online businesses have a web support team to ensure the site stays looking great and working perfectly.

Things move fast in the world of web design & development. Keeping up-to-date with the latest developments in browser technology and device usage trends means simply updating your website every few years will no longer keep your business at the forefront of your industry.





#team

how does it work?

working with our team is easy.

The first thing we need to do is take a look at your website and find out how it is built and hosted. This process normally takes a few minutes once we have the FTP details (don't worry we can explain!).

Once we have established which platform it has been built in (WordPress, Magento etc), we can let you know whether we can help support the site on an ongoing basis. The site doesn’t need to have been built by us and 9 times out of 10 we will be able to support it.

Once we have agreed the site can be supported by our team we will simply work out the number of hours you will need on a monthly basis (depending upon your requirements and our suggestions) to keep the site up-to-date and running correctly. We will allocate a proportion of these hours to the ongoing backup and security updates your site may require and then allocate the rest to developing the site.

The types of things we can do to your site include:

Marketing campaign support

If you business is running any digital campaigns, we can be on hand to help setup landing pages, optimising pages for Quality Score, adding new content or anything else.

Conversion rate optimisation

If your website isn't converting traffic into enquiries we can work out exactly where your customers are dropping off and then seek to improve the chance of conversion.

Design improvements

We have 4 full-time designers on hand to help produce any artwork for your website or digital marketing assets.

Content & Photography

We have a full-time copywriter & photographer ready to help with any new photography or content your website requires.

Mobile optimising

Making sure your website works on any mobile device is key to ensuring your website both ranks well as well as ensuring mobile visitors have a great user experience.

Anything else

Every business is different and you might need none of the above! Our team have a "can-do" attitude and can adapt to your requirements throughout the month, whatever they are!

Each month our team will call or meet with you to discuss changes for the month ahead and you will be given a direct number to contact our team should anything arise during the month.

Obviously the number of hours you may require could vary from just 10 to 100 hours on a monthly basis and you may already have a budget for us to work within – whatever the case we will suggest what we think you will require based on the complexity and build of your website.

Apropos Case Study »

the prosupport team.

approachable, "can-do" attitude as standard.

We have formulated a small talented team of Pro Web Developers who can assist with any front-end changes and are dedicated to the ProSupport™ service.

Their schedule is completely separate to the Web Projects team and clients are able to reserve time on a monthly or weekly basis to make any required changes. The team are also there to make suggestions as well as providing a fast response to any requests you might have.

all the techy stuff taken care of too.

hosting, domains, backups, security, optimisation, leave it all to us.

Never worry about domain renewal, backups, security updates or hosting setup/optimisation again. Leave all of the techy stuff to our dedicated team of ProSupport developers and they will make sure it is all taken care of and running smoothly:

Hosting Set-up

Hosting can be confusing but we have vast experience of correctly specifying the correct setup (and hosting company), setting up the servers and managing their performance.

Backups

If we host your website we can ensure your website is backed-up on a daily basis so we can restore your website quickly should there be an issue. If we don't host your website we can help you get this setup.

Domain Setup & Renewal

We can handle the whole domain purchasing, renewal and setup process to ensure your domains stay active and secured.

Security Updates

If you website has a CMS (WordPress or similar) we need to ensure that all the security updates are applied as soon as they become available. Our team can handle this.

Speed Optimisation

Speed is an increasingly important element of every website. We can ensure your site loads quickly on all devices and connection types.

And so much more...

Every website is different. Our team have a "can-do" attitude and can adapt to your technical requirements.

what does it cost?

we have flexible packages to suit most budgets.

The costs for our ProSupport service is based on a rate of £65+VAT per hour*. The type of work included within a ProSupport contract can cover time to provide backups, security updates and enough time for amends or developments for a typical WordPress (or similar) website. As every website has different requirements, please contact our expert team who will provide a quote based on your website requirements.

If you need additional support throughout the month (more than your allocated time) we can usually easily integrate this in to our schedule at an additional charge. At the end of the month you will receive a comprehensive report detailing exactly the work that has been undertaken, the suggested works for the month ahead, along with a balance of hours you have available.

*Reduced rates may apply based on a 12 month contract

Example Monthly Packages.

Basic.

6-8 hours per month


Dedicated team on hand for quick and reactive amends for your website.

Guaranteed schedule time each month.

A fully planned workflow for the duration of the contract.

Help with updates, bug fixes and general technical support.

Strategic.

10 - 15 hours per month

As per basic, plus:

Proactive suggestions each month on how to improve your website from a development perspective.

More time for more built out, developmental work such as creating new pages & additional funtionality.

Training time to help you operate your website.

Monthly back-up of your site.

Advanced.

16 hours + per month

As per basic & strategic, plus:

Analytical approach, using website user data and metrics to inform suggested changes.

Results reporting and analysis on changes to your website.

Design input for improving overall brand identity of your website.

Weekly back-up of the site.

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