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Further info

Speak to.

Natalie Williams

[New Digital Business Administrator]

tel: 01244 456 397

email: natalie@clicky.co.uk

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Our award-winning team of web designers and developers can be on hand to assist with any alterations you need on a monthly basis.

Why do I need ProSupport™ ?

Managing a website is no longer a case of redesigning & developing annually, the best websites evolve continually to match the needs and requirement of your audience, based on real performance data and industry changes. Most successful online businesses have a web support team to ensure the site stays looking great and working perfectly.

Things move fast in the world of web design & development. Keeping up-to-date with the latest developments in browser technology and device usage trends means simply updating your website every few years will no longer keep your business at the forefront of your industry.

How does it work?

The first thing we need to do is take a look at your website and find out how it is built and hosted. This process normally takes a few minutes once we have the FTP details. Once we have established which platform it has been built in (WordPress, Magento etc), we can let you know whether we can help support the site on an ongoing basis. The site doesn’t need to have been built by us and 9 times out of 10 we will be able to support it.

Once we have agreed the site can be supported by our team we will simply work out the number of hours you will need on a monthly basis (depending upon your requirements and our suggestions) to keep the site up-to-date and running correctly. We will allocate a proportion of these hours to the ongoing backup and security updates your site may require and then allocate the rest to developing the site. Each month our team will call or meet with you to discuss changes for the month ahead and you will be given a direct number to contact our team should anything arise during the month.

Obviously the number of hours you may require could vary from just 10 to 100 hours on a monthly basis and you may already have a budget for us to work within – whatever the case we will suggest what we think you will require based on the complexity and build of your website.

The ProSupport™ team.

We have formulated a small talented team of Pro Web Developers who can assist with any front-end changes and are dedicated to the ProSupport™ service. Their schedule is completely separate to the Web Projects team and clients are able to reserve time on a monthly or weekly basis to make any required changes. The team are also there to make suggestions as well as providing a fast response to any requests you might have.

All the techy stuff taken care of too.

Never worry about domain renewal, backups, security updates or hosting setup/optimisation again. Leave all of the techy stuff to our dedicated team of ProSupport developers and they will make sure it is all taken care of and running smoothly:

  • Hosting Setup
  • Backups
  • Domain Setup & Renewals
  • Security Updates
  • Speed Optimisation
  • and more

What does it cost?

The costs for our ProSupport service is based on a rate of £65+VAT per hour*. The type of work included within a ProSupport contract can cover time to provide backups, security updates and enough time for amends or developments for a typical WordPress (or similar) website. As every website has different requirements, please contact our expert team who will provide a quote based on your website requirements.

If you need additional support throughout the month (more than your allocated time) we can usually easily integrate this in to our schedule at an additional charge. At the end of the month you will receive a comprehensive report detailing exactly the work that has been undertaken, the suggested works for the month ahead, along with a balance of hours you have available.

*Reduced rates may apply based on a 12 month contract

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