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Top 5 tips on providing an excellent customer experience

October 9, 2020 / Reading Time: 2 minutes /
Abby Wasik
Head of Client Services

This week we’ve celebrated National Customer Service Week and Customer Experience Day🎉

National Customer Service Week is a chance to raise awareness of the vital role customer service plays in businesses. As well as the growth of the UK economy. CX Day is about celebrating the professionals who provide exceptional customer experience. 

Cue our fantastic Client Services team who put our clients at the heart of everything they do! They are the area of our agency that  live and breathe our client brands and take real pride and care in the relationships and achievements for clients.  

I like to listen to our Clients and understand the reasons behind their decision making. This helps me see things from their perspective. That way I can pass on the message to the team to take a more holistic approach when working on that client account.

– Danny, Account Manager 

Here are 5 key ways you can provide an excellent customer experience: 

For me, the foundation of CX is to ensure you do what you said you would when you said you would do it.

– Kayley, Account Manager

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